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What are your hours of operation?

Hours of Operation are Monday – Friday 8:00am – 12:00pm and 1:00pm – 5:00pm. Please see our Locations tab for more information.

How do I start services with MHMRCV?

Behavioral Health Services
Call 325-658-7750 and ask to make an appointment for intake to services, or access services by presenting at Open Access times described below at the Adult Outpatient Clinic located at 202 North Main Street or at the Family & Youth Guidance Center (FYGC) at 424 South Oakes (no appointment necessary). Appointment based access to services are available Monday – Friday 8:00am – 6:00pm and on Saturdays 8:00am- 12:00pm.

OPEN ACCESS TO SERVICES
Adult Outpatient Clinic Open Access:
Tuesdays: 8:00am – 5:00pm
Wednesdays: 8:00am – 12:00pm

FYGC Open Access:
Tuesdays: 8:00am – 11:00am
Thursdays: 8:00am – 11:00am

Open Access operates in the capacity of walk-in services and operates as first-come, first-served opportunity. Should capacity be reached for Open-Access – staff will coordinate with you opportunity for a scheduled intake service.

Intellectual & Developmental Disabilities Services
Call 325-658-7750 and ask to speak to our Intake Specialist for intellectual & developmental disability services. The Intake Specialist will provide you with the basic information you need to get started. The Intake Specialist will also answer your questions about services available in the Concho Valley or the State of Texas.

Autism Services

Call 325-617-5845 and ask to speak to our Intake Specialist for Autism Services.

 

Do you accept insurance?

MHMR Concho Valley accepts Medicaid and Medicare and most private insurance. MHMR Concho Valley will file claims with your insurance coverage. It is ultimately your responsibility for the full and timely payment of your account. If you have private health insurance, you are responsible for charges that the insurance company does not cover. If you have no insurance or you have Medicaid, you may qualify for financial assistance towards your payments. Payment of your estimated portion is expected at the time services are rendered. This payment will include known deductibles, copays, and coinsurance due for this visit. This qualification will be determined at your first visit with MHMR Concho Valley.

Is there a cost for services?

MHMRCV provides services regardless of someone’s ability to pay by offering uninsured and underinsured children, adults, and families a sliding scale fee program on family income and number of family members living in the home.

To see the Ability to Pay Fee Schedule, click for English or Spanish.

What if I do not qualify for services with MHMRCV?

If you do not qualify for services, our intake specialist has outside resources that we can offer.

How can I get myself or a family member on the HCS/TxHmL Interest List?

You can contact our intake specialist at 325-658-7750 to be added to the HCS/TxHmL Interest List.

What type of services does MHMRCV provide?

MHMRCV offers an array of services and supports which respond to the needs of people with mental illness, intellectual & development disorders, autism, and substance use disorders enabling them to make choices that result in lives of dignity and increased independence.

Please refer to the Our Services page for specific services provided.

What to bring to expedite the admissions process to our services?

Driver’s license

Social Security card

Number of individuals in the household

Records of any unusual expenses

If Applicable – Medicaid card, Medicare card, private insurance card

If Applicable – Proof of income (IRS 1040 or 1040 EZ form, paycheck stubs, etc.)

If Applicable – Utility bill

For Children’s Services –Legal guardianship

Intake Forms:

Child and Adolescent Intake Forms
– English
– Spanish (Español)

Adult Intake Forms
– English
– Spanish (Español)

Note: These are suggested items to bring. Not having all documents at the time of intake will not prevent a person from being seen for intake to services.

How to overcome stigmas that may be a barrier to seek assistance for a mental health condition?

MHMR Concho Valley understands there could be some negative stigmas with reaching out for assistance for positive mental health.  The harmful effects of stigma can include a reluctance to seek help, lack of understanding by family or others, or even a perception that you could be harassed.

MHMR Concho Valley places you in the ‘driver’s seat’ for your own recovery by being person-centered.  Your voice will be heard and respected because you are the expert of you.

Reaching out for mental health recovery is a very brave and powerful decision one can make for themselves.  We encourage individuals not to let stigmas prevent you from seeking treatment.  Treatment can provide relief and reduce symptoms that interfere with your daily activities.

Taking ownership of your own recovery is not a sign of weakness but shows strength.  An illness does not define an individual.  Stigmas often derive from a lack of knowledge than facts.  Doing what is right for you can make a big impact on your personal quality of life.

If you feel you are ready to take the road to recovery and improve your overall mental health, MHMR Concho Valley is ready to take that brave journey with you.

What is Trauma Informed Care?

Watch this helpful video to describe the basics of Trauma Informed Care.